Terms & Conditions
You may only use this website if you are aged 18 years or over or otherwise over the legal drinking age in your country of residence. You must immediately exit the website if you do not meet these requirements.
Website content and access
While Wine Yarra Valley endeavours to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.
It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law Wine Yarra Valley disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.
Wine Yarra Valley does not guarantee that access to the Wine Yarra Valley website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the Wine Yarra Valley website or any data on such a computer.
Modifications to service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product or service (or any part or content thereof) without notice at any time.
Conditions of Sale
These Conditions of Sale apply to any orders for goods and services made by the purchaser (“you”) from Yarra Valley Wine Growers Association Inc. (trading as Wine Yarra Valley) (“us/we”) via the Wine Yarra Valley website. By making an order via the website, you agree to be bound by these Conditions of Sale and to abide by the rules and regulations governing the sale of alcohol in Australia.
You must be 18 years of age or over to order wine from this website. You warrant that you are at least 18 years of age and that you are buying the goods for personal use and not for re-sale purposes. Wine Yarra Valley reserves the right to request proof of age should they consider the purchase of wine is being made by a minor.
Your contract of sale is with Yarra Valley Wine Growers Association Inc. ABN 44 253 481 941 (trading as Wine Yarra Valley) under its Victorian Liquor License Number 9015 6162.
Wine Yarra Valley may accept any order for the supply of goods in whole or in part, or decline any order. We are under no liability to you in respect of those goods that we are unable to supply to you provide that we refund any amounts paid by you in respect to the goods ordered but not supplied.
Delivery & Shipping
This site may be used for purchase of wine for delivery within Australia and selected international destinations. All online purchase for delivery within Australia will be by way of Australia Post. Selected international destinations will be shipped by Get Freighted. Contact Wine Yarra Valley for international postage rates. Should you require alternate delivery options you should contact us to discuss your requirements.
Delivery by Australia Post is very reliable and you should receive your product within 7 days of ordering. Please advise us promptly if your wine does not arrive. If you do not advise us of non-arrival within 21 days of lodging your order, we will not accept responsibility for any loss or breakage in transit.
Title and risk in the goods passes to you on delivery of the goods to the delivery address.
Should you wish to cancel a transaction, you must contact Wine Yarra Valley via phone, 03 5962 7610 or email, firstname.lastname@example.org prior to dispatch of your order. Where you advise us within this time-frame we may cancel the order and refund the amount of your payments less costs incurred by us in processing the order to that point.
Returns & Exchanges
You must advise us promptly in the event that you believe the goods received are faulty or defective, not as ordered or not of merchantable quality. We will not accept claims made after 28 days of the dispatch date.
To make a claim, contact Wine Yarra Valley via phone, 03 5962 7610 or email, email@example.com and we will attempt to remedy the situation as soon as possible.
Items for return must be in original condition and in original packaging. We do not accept items with any indication of having been used or open.
Event Tickets and Bookings
In-line with government restrictions and lockdowns as a result of COVID-19 outbreaks, Wine Yarra Valley events may be modified or cancelled with limited notice. Where restrictions or lockdowns may impact the format or operation of an event, ticket holders will be notified by Wine Yarra Valley at our earliest convenience. In the case of an event cancellation, ticket holders will be entitled to a full refund for the value of tickets purchased. In the case of event postponement, ticket holders will be given the option to either transfer their booking to the rescheduled event date or to obtain a full refund for the value of tickets purchased.
Event Booking Cancellations
Outside of COVID-19 circumstances, ticket holders are required to provide no less than 48 hours’ notice of an event booking cancellation. Failure to provide sufficient notice will result in the forfeiture of the full value of tickets purchased.
Event Weather Contingency
Where event venues have a weather contingency plan in place, events will proceed as planned regardless of general weather conditions. At the discretion of Wine Yarra Valley, events may be cancelled due to extreme weather conditions (such as severe storms, wind or rain, or very high temperatures). In the case of an event cancellation, ticket holders will be entitled to a full refund for the value of tickets purchased. In the case of event postponement, ticket holders will be given the option to either transfer their booking to the rescheduled event date or to obtain a full refund for the value of tickets purchased.
Event Photography and Videography
Wine Yarra Valley may engage the services of photography and videography providers to capture event content for promotional purposes. It is a condition of sale that ticket holders’ consent to being photographed and/or filmed.
Interference with website
You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the Wine Yarra Valley website.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.